1. Where's my order?
It's on it's way! As stated on your order status page, as well as in the shipping policies, orders can take anywhere from 2 to 12 weeks to arrive. (That's roughly 1 to 3 months). Some orders arrive very quickly, while others may need some more time! Nevertheless, they will always arrive, guaranteed!
Out of thousands of orders shipped around the globe, we've never had a single order not be delivered successfully, so rest assured that you have *nothing* to worry about! Just sit back, relax, and let it come.
2. Only part of my order arrived, where's the rest?
It's on it's way! As stated on your order status page, as well as in the shipping policies, most orders will arrive in multiple packages if ordering more than one item. We do this to offer you the cheapest prices and free or nearly free shipping on every order, even if it's only a dollar! The rest of your order will arrive in due time, within the delivery time-frames!
3. Where do you guys ship from?
We ship directly from our quality manufacturers and suppliers in China to save you mega money on shipping prices! They have access to very affordable shipping prices, so we pass those savings on to you by shipping directly from them, and charging you free or nearly free shipping!
4. What's your return/refund policy?
Since we ship directly from our manufacturers, we currently are unable to offer returns for simple matters of choosing a wrong size or changing your mind. However, if your item arrives damaged or you receive the wrong item, we will immediately refund you, and/or reship you a new item depending upon your preference! We are also not responsible for lost or stolen mail. If you think your postal system is unreliable, please purchase at your own discretion. We have never had a single item go undelivered.
5. What are your sizes like? Do they fit small/big?
Every single item is different. On each item we offer you an exact and unique sizing chart so you can measure to ensure 100% satisfaction! In general, we suggest purchasing 1-2 sizes up to be safe, but again, every item is a little different and it's best to consult the sizing charts.
6. Can I cancel my order?
You can only cancel your order within the first 6 hours after ordering, and that's only assuming it hasn't already been shipped. We begin processing orders VERY quickly here at Arcane Trail. Once we place the order with our supplier, we cannot go back. If it's been longer than 6 hours since you ordered, it's very unlikely that we can cancel it. So please, don't purchase frivolously! Shop sober. ;)