Shipping
Your dark treasures are beginning their journey to you. Here’s what to expect along the way:
-
Estimated delivery is 3 to 15 business days from purchase, depending on the items ordered, your destination and local postal conditions. International parcels sometimes take a little longer to find their way through the shadows.
-
If your parcel has not arrived after 15 business days, contact us with your order number. We’ll check its tracking and investigate the delay.
-
We allow up to 25 business days from purchase before considering a parcel lost or undelivered. If it still has not arrived after that time and tracking does not show a completed delivery, we can arrange a replacement shipment or a refund right away.
-
Shipping is FREE worldwide on orders of $60 or more. We provide tracking on every order so you can follow your treasures without consulting a crystal ball.
-
Items ordered together may travel in separate packages, with different arrival dates. Each parcel will have its own tracking information on your order status page.
-
We are not responsible for mail that is lost or stolen after a recorded delivery. Please check your shipping address carefully, choose a secure delivery location and ensure you can receive parcels there throughout the delivery window.
Returns, Refunds & Exchanges
Even a carefully chosen treasure may not be the right match. Here’s how we can help:
-
We accept returns within 30 days of delivery, in every country we ship to. Contact us within that window to arrange a return, refund or exchange.
-
Returns are always free if you have any issue with your purchase. Items must be returned in their unopened, original condition. We’ll initiate your refund or exchange once the returned item reaches us.
-
If your item arrives damaged, flawed or incorrect, please contact us with your order number and photos or other relevant documentation.
-
For a damaged or incorrect item, we can send the correct replacement free of charge, often using an upgraded shipping method if available. If the original item is out of stock, we can provide a full refund or offer a gift card for an even higher amount, just to make it right!
-
In some cases, we may resolve the issue without asking you to return the original item. We’ll confirm this with you when arranging the solution.
-
All return or refund requests must reach us within 30 days of a recorded delivery. We cannot arrange them after that window, so please inspect your treasures when they arrive.
-
Unsure about an item before ordering? Contact us first. A little guidance can help you choose the right addition to your collection.
-
You can email info@arcanetrail.com at any hour. Leave your message whenever inspiration, or a question, strikes.
Cancelling an Order
Had a change of heart after placing your order? Contact us as quickly as possible.
-
Cancellation is generally only possible within the first 1 to 2 hours after purchase, before processing has begun.
-
Our system automatically begins processing orders within 30 to 90 minutes, so the cancellation window may be brief. Please check your items, sizes and shipping details carefully before completing your purchase.
-
Once your order has been delivered, you can contact us to arrange a return for a full refund after it arrives, subject to the return conditions above.