Policies

Shipping:

  • Delivery of a placed order can take anywhere from 2 weeks to 7 weeks depending upon the item, with the average being between 2-4 weeks. We understand that international shipping can often be slow, but we are absolutely positive that once you receive your package(s) you'll see it was worth the wait!
  • We do not consider any parcel "lost or undelivered" until AFTER 10 weeks. In our experience, it ALWAYS arrives, without a single exception. Occasionally customs may get delayed.  We appreciate your patience!
  • Occasionally, if purchasing more than one item, we may ship some separately. This is because we ship directly from our manufacturers to save you money, and we use multiple manufacturers. Do not fear - your entire order will arrive, even if it's in two (or three+) different packages!
  • We are not responsible for lost or stolen mail. If you do not have confidence in your postal service, please purchase at your own discretion. 
  • Realistically, mail almost NEVER gets lost. Simply ensure that your address is written correctly when you order, and that you are not moving within the full 10 week delivery timeframe, and you should have absolutely nothing to worry about. 

Returns / Refunds  / Exchanges:

  • We currently do not offer returns, exchanges, store credit, or refunds due to shipping directly from a factory. The only exception to this is if there is proof the wrong item was sent. In this case, we will happily and immediately offer a full refund or reship you the correct item, whichever you prefer!
  • Please ask any questions you may have about an item prior to purchasing to ensure your 100% satisfaction!